Contact Center Executive

The Customer Support Executive supports Hotelbeds and Bedsonline clients with operational booking-related requests across the full customer journey (pre-arrival, during stay, and post-travel), delivering prompt, accurate solutions within service deadlines and quality guidelines to achieve first contact resolution and high customer satisfaction. Responsibilities include handling operational requests related to bookings, resolving client issues efficiently, providing timely information for a smooth client experience, escalating complex cases per established protocols, maintaining accurate case documentation in internal systems, and contributing to a high-performance, customer-centric service culture. Requires fluent English and German (spoken and written); travel or hospitality background preferred; strong problem-solving skills, ability to manage multiple requests in a fast-paced environment, customer-focused mindset, and experience with booking, case management, or CRM systems are advantageous.