Contact Center - CSR-1 - Customer Service Representative 1
RemoteUnited States
Job Summary
Receive and respond to telephone inquiries from policyholders, beneficiaries, providers, and agents regarding Medicare Supplement, Life Policies, and third-party administrator clients. Accurately provide information on benefits verification and claims status by accessing and updating software system data within company response standards. Research company records to obtain requested information, perform routine transactions, and retrieve results from an online terminal while maintaining a working knowledge of all products. Provide written and oral communication regarding inquiry status and resolution, initiating and completing call tracks and checklists as necessary. Comply with company regulations regarding privacy and confidentiality. Maintain a high school diploma, demonstrate intermediate computer skills, and possess the ability to work independently with a reliable internet connection and dedicated remote workspace.
Required Qualifications
- High school diploma or general education degree (GED)
- Six months related call center experience and/or training
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rates, ratio, and percent and to draw and interpret bar graphs
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- Ability to read, hear, speak, use keyboard, reason and problem solve
- Close visual acuity
- Ability to pass background screening and drug tests pre and post hire – includes THC
- Verification of high school, GED, or college diploma upon request
- Timely responses from three professional references
- Able to provide a dedicated remote work location free from background noises, interruptions, and desk clutter
- Able to provide an ongoing reliable internet connection and access to a smart phone for Multi Factor Authentication and communication purposes
- Able to type speed of 30 wpm with 95% accuracy rate
- Intermediate computer skills
- Knowledge use of basic math and English spelling and grammar skills
- Ability to accurately enter data via Windows-based environment
Desired Qualifications
- Associate's degree
- Experience with Long Term Care Insurance preferable in a Call Center setting
- Two years related call center and customer service experience
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