Contact Center - Contact Center Customer Service Representative
RemoteUnited States
Job Summary
Respond to telephone inquiries from policyholders, beneficiaries, providers, and agents regarding Medicare Supplement, Life Policies, and other insurance products by accessing and updating software system data. Accurately enter data via Windows-based environments, verify benefits, and track claims status while maintaining a working knowledge of all company products. Perform routine transactions, retrieve results from online terminals, and initiate call tracks and checklists as necessary. Comply with company regulations regarding privacy, confidentiality, and private health information while providing clear written and oral communication to resolve inquiries. Maintain a typing speed of 30 wpm with 95% accuracy and possess intermediate computer skills.
Required Qualifications
- High school diploma or general education degree (GED)
- six months related call center experience and/or training
- Accurately entering data via Windows-based environment
- Intermediate computer skills
- Knowledge use of basic math and English spelling and grammar skills
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Customer Service
- Integrity/Honesty
- Oral Communications
- Motivation
- Organizational/Planning/Organizing
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rates, ratio, and percent and to draw and interpret bar graphs
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- Collaborative team spirit
- Accountable and able to work remotely and independently
- Able to pass background screening and drug tests pre and post hire – includes THC
- Timely responses from three professional references
- Able to provide a dedicated remote work location free from background noises, interruptions, and desk clutter
- Able to provide an ongoing reliable internet connection and access to a smart phone for Multi Factor Authentication and communication purposes
- Able to type speed of 30 wpm with 95% accuracy rate
- Ability and Flexibility to work various shifts as required
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