Contact Center Collections Representative
On-siteSan Fernando, Central Luzon, Philippines
San Fernando, Central Luzon, PhilippinesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Conduct outbound calls to customers regarding overdue payments and account status, negotiating payment plans and settlements while maintaining accurate records in the system. Follow up on broken promises, handle disputes professionally, and escalate complex cases to the appropriate department. Ensure full compliance with regulatory standards, maintain confidentiality of customer information, and meet daily and monthly collection targets and call quality standards. Submit to a Level II background and drug screening as required. Fluency in English is required; Spanish fluency is a strong advantage.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- 1–2 years of experience in collections or a similar contact center role
- Strong negotiation and conflict resolution skills
- Ability to remain calm and professional under pressure
- Familiarity with debt collection laws and practices
- Fluency in English
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Further education
- Spanish fluency
Additional Requirements
- Must be authorized to work in the country where the job is based
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