Contact Center Collections Representative
$24,960,000–$29,328,000 year
On-siteLas Cruces, New Mexico, United States
Job Summary
Make outbound calls to customers regarding overdue payments and account status, negotiating payment plans and settlements in line with company policies. Update customer accounts and document all collection activities accurately in the system while following up on broken promises to maintain consistent contact with debtors. Handle disputes professionally and escalate complex cases to the appropriate department, ensuring full compliance with regulatory standards and maintaining confidentiality of customer information. Meet or exceed daily and monthly collection targets and call quality standards.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- 1–2 years of experience in collections or a similar contact center role
- Strong negotiation and conflict resolution skills
- Ability to remain calm and professional under pressure
- Familiarity with debt collection laws and practices
- Fluency in English
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Further education
- Spanish fluency
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a LEVEL II background and/or security investigation
- Must be willing to submit to drug screening
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