Contact Center Client Services Manager
On-sitePasig City, Metro Manila, Philippines
Pasig City, Metro Manila, PhilippinesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Serve as the primary liaison for assigned client accounts, managing expectations and ensuring service delivery aligns with SLAs and KPIs. Conduct regular business reviews and performance presentations, while collaborating with operations, QA, and training teams to resolve issues and implement improvements. Identify opportunities for account growth and upsell additional services, overseeing client onboarding, transitions, and change requests. Monitor client satisfaction proactively to address concerns. Manage multiple client accounts simultaneously using CRM tools and reporting platforms.
Required Qualifications
- 3+ years of experience in client services or account management in a BPO or contact center
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Bachelor's degree in Business, Communications, or a related field (preferred)
Additional Requirements
- All positive, and driven applicants are encouraged to apply.
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