Contact Center Client Services Manager
On-siteSan Fernando, Central Luzon, Philippines
San Fernando, Central Luzon, PhilippinesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Serve as the primary liaison for assigned client accounts by managing expectations, ensuring SLA and KPI alignment, and conducting regular business reviews. Collaborate with operations, QA, and training teams to resolve issues, manage onboarding and change requests, and identify opportunities for account growth and upselling. Monitor client satisfaction proactively and present data-driven insights to drive results. Requires 3+ years in client services within a BPO or contact center environment and familiarity with CRM tools.
Required Qualifications
- 3+ years of experience in client services or account management in a BPO or contact center
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Bachelor's degree in Business, Communications, or a related field (preferred)
Additional Requirements
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
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