Contact Center Client Services Manager
On-siteLas Cruces, New Mexico, United States
Las Cruces, New Mexico, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Serve as the primary liaison for assigned client accounts, managing expectations and ensuring service delivery aligns with SLAs and KPIs. Conduct regular business reviews and performance presentations, while collaborating with operations, QA, and training teams to resolve issues and implement improvements. Identify opportunities for account growth and upsell additional services, overseeing client onboarding, transitions, and change requests. Monitor client satisfaction and proactively address concerns to drive results.
Required Qualifications
- 3+ years of experience in client services or account management in a BPO or contact center
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Bachelor's degree in Business, Communications, or a related field (preferred)
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
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