Contact Center Client Services Manager
On-siteWichita, Kansas, United States
Wichita, Kansas, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Serve as the primary liaison for assigned client accounts, managing expectations and ensuring service delivery aligns with SLAs and KPIs. Conduct regular business reviews and performance presentations, while collaborating with operations, QA, and training teams to resolve issues and implement improvements. Identify account growth opportunities and manage onboarding, transitions, and change requests. Monitor client satisfaction and proactively address concerns. Complete a full application including screening questions and a pre-employment test.
Required Qualifications
- 3+ years of experience in client services or account management in a BPO or contact center
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Bachelor's degree in Business, Communications, or a related field (preferred)
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.