Contact Center Branch Manager
On-sitePowell, Ohio, United States
Job Summary
Direct and administer operational efforts for the branch, overseeing Contact Center activity to meet established goals for service, sales, productivity, and quality. Directly manage goals for Contact Center development aligned with overall Credit Union strategy and ensure policies and procedures are followed. Oversee provision of full range of services to members and prospective members, ensuring prompt and professional service. Train, direct, and supervise branch staff while developing new business relationships with prospective members and businesses. Requires three to five years of similar or related experience, with previous relevant experience preferred. Bridge Credit Union strives to serve communities with excellence by expanding borders and creating improved ways to serve.
Required Qualifications
- Three to five years similar or related experience
- Strong organizational and managerial skills
- Thorough knowledge of credit union services and products
- Understanding of related legal and regulatory requirements
- Familiarity with credit union branch functions, policies and procedures
- Excellent communication skills, both written and verbal
- Detail-oriented and conscientious
- Ability to prioritize tasks effectively
- Honest and ethical
Desired Qualifications
- Previous relevant experience
- Experience in the financial industry
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