Contact Center Associate
$43,680–$43,680 year
On-siteNorthern, Kentucky, United States
Job Summary
Coordinate project deliverables and administrative requests across member services, lending, and debt resolution teams. Track membership requests, supporting documentation, and outstanding action items while organizing electronic files and maintaining accurate records. Pull member, customer, or account data to support internal business needs and submit internal forms through completion. Communicate with colleagues to collect missing information, follow up on outstanding items, and ensure information is routed accurately and efficiently. Manage multiple assignments while maintaining accuracy and meeting deadlines. Join a newly created team to help establish effective processes and workflows within an established, member-focused Credit Union.
Required Qualifications
- At least six months of experience in a professional or corporate office environment
- Strong organizational skills and careful attention to detail
- A proactive approach and willingness to take ownership of assignments
- Confidence communicating and following up with colleagues across multiple departments
- Ability to manage several requests, deadlines, and deliverables simultaneously
- Clear written and verbal communication skills
- Must be able to successfully complete required credit and criminal background checks
Desired Qualifications
- Experience in Banking, a Credit Union, or another Financial Services environment
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