Contact Center Associate - Full-Time, Louisville, KY

Answer incoming calls and handle existing or potential credit union member requests to completion, providing accurate account information, managing transfers and payments, and resolving concerns. Assist members with daily needs such as balance transfers, address updates, and dispute resolution while identifying sales opportunities to meet established goals. Perform offline duties including certificates maintenance, debit card order processing, and fraud research. Maintain confidentiality, follow all procedures for consistent service, and collaborate with co-workers to support the overall mission of L&N Federal Credit Union.