Contact Center Agent
$31,200–$33,280 year
Remote · United States
Job Summary
Contact Center Agent handles inbound calls to support hurricane disaster relief registration. Responsibilities include conducting calls with patience and courtesy, performing scripted interviews, entering information into a Windows-based database, providing service referrals and agency contacts, escalating dissatisfied callers, and maintaining professional communication in English. Operates under defined hours (8 am–8 pm EST) with an emphasis on accurate data entry, customer service, and adherence to security and background checks. The role is remote from the U.S. and requires a quiet home workspace, reliable internet connectivity, and provided equipment.
Required Qualifications
- High School Diploma or equivalent required
- Must be a U.S. Citizen
- Must have at least 6 months of customer service-related experience
- Basic knowledge Microsoft Office Suite
- Must have high-speed internet connection
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