Contact Center Agent - On Site
$37,960–$40,102 year
On-site · North Augusta, South Carolina, United States
Job Summary
Handle inbound member and loanCalls over the phone and via email, providing courteous service to maximize call handling while minimizing abandon rate. Sell and cross-sell Credit Union services using a member-benefit based approach; follow policies including BSA/Patriot Act/OFAC; assist with online account openings from application to closing; communicate issues and solutions to the phone unit; consistently meet Contact Center KPIs; act as liaison between members and other staff; evaluate policies, procedures, products and technology to improve service delivery; may perform additional tasks as assigned. Requires proficiency with Microsoft Office (Word, Excel, Outlook) and banking software (e.g., Symitar/Episys/Digital Insight or PSCU) and strong interpersonal/phone etiquette; comfortable with multi-tasking and problem solving in a money-transactions environment.
Required Qualifications
- High School Diploma or GED
- 2 or more years financial institution or call center related experience; or equivalent combination of education and experience.
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