Contact Center Agent I (Voice Channel)
Hybrid · St. Louis, Missouri, United States
Job Summary
Contact Center Agent I (Voice Channel) delivers member support across savings and lending functions, identifies referral options to meet sales goals, and performs teller-related tasks (transfers, debits, payments) while promoting virtual branch and e-statement services. The role requires knowledge of financial regulations and back-office operations, strong communication, and customer-service orientation, with hybrid remote work after a 90-day training period and in-office work as scheduled. Primary responsibilities include handling incoming calls, educating members on products, ensuring secure authentication, and maintaining compliance with applicable laws. The position supports membership services through cross-selling and assisting with account-related needs in a fast-paced credit-union environment.
Required Qualifications
- High school diploma
- An equivalent combination of education, training, and experience will be considered.
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.