Contact Center Agent I
$18,500–$24,320 year
On-siteGreenfield, Massachusetts, United States
Greenfield, Massachusetts, United StatesOn-siteFull Time$18,500–$24,320 yearAssociates DegreeSmall
Full TimeAssociates DegreeSmall
Job Summary
Provide unparalleled customer service via phone, chat, social media, or Interactive Teller Machine while processing transactions like deposits, withdrawals, and wires. Advise customers on financial products and maintain compliance with bank policies and legal guidelines. Contribute to a positive team environment and meet individual key performance indicators for service goals. Complete required training courses and pursue self-improvement through internal and external resources. Greenfield Savings Bank offers an inclusive, equal opportunity environment celebrating diversity.
Required Qualifications
- 1+ years of banking or financial services experience or customer service
- Great interpersonal and communication (written and oral) skills
- Ability to perform simple math such as interest calculations, percentages, multiplication, and division
- High School Diploma or equivalent
- Internal candidates: Must have a "Meets Expectations" on previous performance review if applicable and be in good standing
Desired Qualifications
- B.S. or Associate's in Business or related field
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