Contact Center Agent (Hybrid)
$31,200–$35,360 year
HybridSpring, Texas, United States
Spring, Texas, United StatesHybridFull Time$31,200–$35,360 yearSmall
Full TimeSmall
Job Summary
Handle inbound calls from new and existing patients, schedule or cancel appointments, and make outbound calls for confirmations and treatment restarts. Respond to web and social media inquiries, provide accurate service information, and route calls to appropriate internal teams or clinics. Maintain accurate records in Salesforce CRM and proactively reduce cancellations and no-shows while delivering empathetic, professional service. Bilingual (English/Spanish) is a plus. Evening and weekend availability required.
Required Qualifications
- Prior experience in contact center, telemarketing, sales, or collections
- Strong verbal and written communication skills
- Typing speed of 40+ WPM with solid grammar and punctuation
- Proficiency with computers and Salesforce CRM
- Excellent multitasking, time management, and organizational skills
- Self-motivated and able to thrive in a fast-paced environment
- Positive attitude and team-player mindset
- Coachable and goal-oriented with a competitive spirit
- Evening and weekend availability required (up to 8:00 PM EST)
- Sunday to Friday
Desired Qualifications
- Bilingual (English/Spanish) is a plus
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