Contact Center Agent
$150,000–$150,000 year
On-siteBridgeton, New Jersey, United States
Job Summary
Answer incoming calls for the whole organization while performing with the best customer service and phone etiquette. Follow company communication scripts, update demographics at every point of contact, and schedule appointments for all providers using appropriate guidelines. Transfer calls to appropriate departments if needed, task messages to triage nurses, and handle medication refills or referral issues. Verify insurance coverage for patients and respond to online medication refills. Activate 911 if needed for the caller. This role supports CompleteCare's mission to provide convenient, comprehensive, high-quality healthcare to every person in every community we serve.
Required Qualifications
- HS Diploma or equivalent
- Computer Skills
- Medical Terminology
- Ability to communicate well
Desired Qualifications
- Medical background a plus
- Spanish speaking preferred
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