Contact Center Agent
On-siteChicago, Illinois, United States
Job Summary
Answer inbound appointment requests and general inquiries for Illinois residents while adhering to the Privacy Act. Utilize centralized scheduling systems and navigate multiple data screens to resolve issues and redirect customers to additional state services. Maintain up-to-date knowledge of Illinois Secretary of State regulations and policies, gathering information from resources as needed for problem-solving. Complete required program training and implement knowledge in day-to-day operations. Prioritize customer needs with empathy and multi-task effectively. Work part-time shifts between 5-6 hours Monday through Friday, with initial hours from 8 am to 1 pm and post-training hours from 7 am to 12 pm.
Required Qualifications
- High School diploma or equivalent
- Must be able to speak English clearly and professionally
- 1 to 2 years customer service experience
- Must have intermediate computer skills and the ability to navigate through multiple data screens
- Must have excellent communication skills and be able to multi-task
- Must be able to speak English clearly and professionally
Desired Qualifications
- 1 to 2 years contact center experience
- Bilingual English/Spanish
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