Consumer Team Manager - Check/Digital Claims
On-site · Kennesaw, Georgia, United States
Job Summary
Consumer Team Manager leading a check/digital claims team at Bank of America. Responsible for overseeing day-to-day activities, managing risk, and driving operational excellence; conducts performance reviews, hiring, onboarding, and retention. Builds an inclusive, high-performing team, coaches employees to meet production deadlines, ensures regulatory and financial controls, and partners with leadership to drive process improvement and data-driven decisions while delivering high-quality customer experiences.
Required Qualifications
- Minimum 1 year experience in a manager or leadership role
- Customer-centric problem resolution
- Ability to multi-task and meet performance goals
- Proficient in Excel and Word
- Excellent written and oral communication skills
- Strong ownership and coaching skills
- Willingness to coach to strong performance and develop talent
- Adaptable to change
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