Consumer Support Technician 3 - Self Determination Program
$41,132–$57,876 year
On-site · San Bernardino, California, United States
Job Summary
Consumer Support Technician 3 supports the Self Determination Program within the Medicaid Waiver context by performing clerical and administrative duties under the Program Administrator. Responsibilities include maintaining program compliance, preparing correspondence and reports, running IPP and IFSP-related production, reviewing and distributing audits, tracking timelines, coordinating travel, managing calendars, organizing meetings, data retrieval from Atlas, maintaining confidential information, and providing backup support to CST III positions. The role requires strong Microsoft Office and database skills, accurate typing (40 WPM), clear communication, confidentiality, and the ability to travel as needed. A high school diploma or equivalent and one year of clerical experience are required; bilingual ability may be helpful. Benefits are referenced, including a generous benefits package and sign-on bonuses. Location is San Bernardino, CA, with in-person work. Sign-on bonuses: $250 after 90 days and $500 after 6 months, contingent on performance.
Required Qualifications
- High school diploma or equivalent
- One year of clerical experience
- Knowledge of modern office practices and procedures including business correspondence, filing, and operation of office business machines
- Knowledge of Microsoft Office, Microsoft Teams, Adobe, Excel, and PDF Expert
- Knowledge and experience with database systems
- Ability to perform clerical work involving independent judgment, accuracy, and speed
- Ability to spell correctly, use proper English, make simple arithmetical computations
- Demonstrated ability to type/keyboard accurately (40 WPM)
- Ability to follow verbal and written direction
- Good verbal and written communication skills
- Ability to establish and maintain effective working relationships with others
- Perform as a member of a team, answering questions, sharing expertise and contributing to team harmony
- Ensure consumer rights and dignity are maintained in the provision of services
- Valid California driver's license and liability insurance; safe driving record
- May be bilingual
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