Consumer Support Technician 3 (Clerical Support) for San Bernardino Senior
$42,141–$42,141 year
On-siteSan Bernardino, California, United States
Job Summary
Maintain administrative compliance by reviewing Individual Program Plans, Medicaid Waiver Audit Sheets, and monthly audits for expired reports. Collect and route consumer service forms, sort and distribute mail, and develop tickler lists for assigned caseloads. Enter data into the Atlas system, prepare correspondence, and track cases for re-eligibility and assistance programs. Coordinate office days, provide backup to duty persons, and manage travel to pick up and deliver documents. Direct calls, take messages, and ensure program compliance while maintaining confidentiality. This role supports the Program Manager at the San Bernardino Senior Center, requiring high school diploma, one year of clerical experience, and proficiency in Microsoft Office and Excel.
Required Qualifications
- High school diploma or equivalent
- One year of clerical experience
- Knowledge of modern office practices and procedures including business correspondence, filing, and operation of office business machines
- Knowledge of Microsoft Office, Microsoft Teams, Adobe, Excel, and PDF Expert
- Ability to perform clerical work involving independent judgment, accuracy, and speed
- Ability to spell correctly, use proper English, make simple arithmetical commutations
- Demonstrated ability to type/keyboard accurately (40 WPM)
- Ability to follow oral and written direction
- Good verbal and written communication skills
- Ability to establish and maintain effective working relationships with others
- Ability to work cooperatively and effectively with others
- Assure that consumer rights and dignity are maintained in the provision of services
- May be required to be bilingual
- We maintain a drug-free workplace and perform pre-employment substance abuse testing
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