Consumer Support Representative
On-siteLeague City, Texas, United States
League City, Texas, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Conduct ongoing support for the sales force by accepting and resolving customer calls, Sales Representative issues, and complaints while escalating unresolved grievances. Utilize internal systems to research customer accounts, coordinate documentation in online trackers, and confer via telephone to provide product information or cancel accounts. Keep detailed records of interactions, determine credits or charges, collect payments, and notify customers of claim results or adjustments. Maintain accurate billing and follow up to ensure all changes and actions are completed.
Required Qualifications
- High School diploma or equivalent
- Clerical — Knowledge of administrative, clerical procedures, systems such as managing files and records, designing forms and other office procedures and terminology
- English Language— Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
- Active Listening — Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Service Orientation — Actively looking for ways to help people
- Coordination — Adjusting actions in relation to others' actions
- Time Management — Managing one's own time
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do
- Monitoring — Monitoring/Assessing performance of oneself to make improvements or take corrective action
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts or otherwise negotiating with others
- Dealing with Multiple Personality Types— Possessing the personal decorum and professionalism to frequently deal with unpleasant, angry or discourteous individuals
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong
- Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly
- Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
- Importance of Being Exact and Accurate — The ability to be very exact or highly accurate in performing daily duties
Desired Qualifications
- Proficiency in Excel
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