Consumer Sales Representative-Retail
$37,835–$37,835 year
On-siteRuidoso, New Mexico, United States
Job Summary
Deliver sales and retention results by meeting monthly goals for Voice, High Speed Data, TV, Mobile, and Internet Content products through face-to-face and phone interactions. Manage moves, adds, changes, and disconnect inquiries while consulting customers on technology needs and offering value-added solutions. Process billing requests, seasonal service updates, and toll inquiries with exceptional customer service. Execute cash management procedures to ensure accuracy in payment handling and deposits. Resolve construction-related issues by creating and completing triage tickets. Maintain office cleanliness, restock supplies, and coordinate space usage with other departments. Keep current on promotions, products, and systems to exceed sales targets and prevent customer churn.
Required Qualifications
- 1+ years' experience in a sales or customer service role
- 2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel)
- Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs
- Must meet or exceed sales goals
- Must demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service
- Must be able to handle a high volume of phone calls in a structured, contact center environment
- Must have an Understanding of the telecommunication industry
- Must have an Understanding of telecommunication products and services
- Must have Excellent interpersonal communication skills (i.e., verbal, written, listening)
- Must have Problem solving skills (i.e. customer complaints, competitive issues)
- Must be able to Work Overtime with Advance Notice
- Must be able to Work shifts with a potential Saturday rotation
- Must have Experience working with escalated customer issues and problem resolution both over the phone and face to face
Desired Qualifications
- 6+ months experience in a fast-paced environment managing multiple tasks
- 6+ months experience working with detailed data
- Demonstrated success in a competitive sales environment
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