Consumer Resolution Specialist (Call Center)

Consumer Resolution Specialist (Call Center) handles developing payment plans and resolutions for outstanding debt. 1-2 years of high-volume collections experience required. Knowledge of debt collection laws including the FDCPA. Work assigned accounts to develop recovery strategies that work for consumers and clients. Resolve consumer concerns and respond to complaints with professionalism in a manner that satisfies the consumer and de-escalates the situation. Proven time management and organization skills a must. Experience negotiating in a collections call center environment. Proven performance in debt recovery is preferred. Capability to communicate effectively both verbally and in writing. Bilingual Spanish is a PLUS. Experience in Sales, Customer Service, Call Center. All employment offers are conditioned on passing a preemployment drug screen and background check.