Consumer Loan Servicing Specialist
$52,832–$56,160 year
HybridSacramento, California, United States
Job Summary
Engage with members via phone and email to handle loan inquiries while processing requests from queues, inboxes, faxes, and mail. Assist technicians with escalations and resolve complex scenarios involving rate changes, equity loans, vehicle titling, and ancillary product servicing. Investigate credit bureau disputes, monitor regulatory compliance, and optimize digital workflows to enhance operational effectiveness. Coordinate daily department workflows, lead meetings, and mentor employees to ensure knowledge transfer. Support annual procedure updates and maintain service level agreements through prioritized task delegation.
Required Qualifications
- H.S. Diploma or General Education Degree (GED)
- 3+ years at a financial institution performing customer service in the financial industry in a progressively advancing role
- focus on complex tasks and process improvement
- extensive loan research and resolution
- report creation and analysis
- training
- mentorship experience
- testing and validating experience
- vehicle and home titling and release processing
- Credit Bureau research and dispute processing
- Experienced level in servicing ancillary loan products
- Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance
- Must pass all regulatory and compliance courses
- apply knowledge to daily tasks
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