Consumer Loan Professional
$37,440–$37,440 year
On-sitePaducah, Kentucky, United States
Job Summary
Proactively solve customer problems, present loan solutions based on needs, and enthusiastically sell available products. Process credit loan applications by analyzing credit and financial information, while contacting customers with past due balances to offer solutions and resolve delinquencies. Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions. Achieve consistent results by meeting or exceeding individual and branch goals related to the sale of company products and services. Learn Federal, State, and Local Application Consumer laws to ensure compliant actions. Perform additional functions depending on market demand and branch staffing to provide consistent quality customer service.
Required Qualifications
- Minimum of one (1) year of experience in a customer service or sales position
- High school diploma or equivalent
- Reliable transportation
- Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel
- Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs
- Ability to complete essential duties/functions in a timely, accurate manner
- Demonstrated problem-solving skills and interpersonal skills in demanding situations
- Must obtain applicable, required licenses to sell insurance products offered to customers by the branch
- Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies
- Saturday hours required seasonally and as business needs require
- Must occasionally lift and/or move up to twenty (20) pounds
- Specific vision abilities required by this job include close vision and the ability to adjust focus
- Drug/Alcohol/Smoke-free workplace
Desired Qualifications
- Cash Handling, selling and/or collecting experience
- Some college coursework
- Bilingual fluency in Spanish/English
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