Consumer Lending Sales Specialist - Full Time

Job Summary

Required Qualifications

• •High School Diploma or equivalent
• •Sales and/or customer service experience
• •Equivalent experience to sales and/or customer service
• •One year of experience in sales
• •One year of experience in retail
• •One year of experience in banking
• •One year of experience in collections
• •Valid driver's license
• •Access to insured, reliable transportation
• •Ability to travel within division
• •Must be 18 years old
• •Eligible to work in the USA
• •Ability to successfully complete all post offer screens
• •Ability to successfully complete a criminal background check
• •Ability to successfully complete a Motor Vehicle Report (MVR)
• •Regular and punctual attendance
• •Ability to stand for long periods of time
• •Ability to sit occasionally
• •Ability to walk
• •Ability to bend
• •Ability to squat
• •Ability to kneel
• •Ability to push/pull
• •Ability to reach
• •Ability to twist
• •Ability to frequently lift less than 10 lbs
• •Ability to occasionally lift up to 20 lbs
• •Ability to drive
• •Ability to have access during the workday to an insured and reliable transportation
• •Ability to complete tasks including banking, marketing, and providing staffing coverage within the division
• •Ability to type
• •Ability to perform data entry
• •Ability to grasp
• •Ability to transfer items between hands and/or to another person or receptacle
• •Ability to perform housekeeping/cleaning including vacuuming, dusting, cleaning windows, bathroom, etc.
• •Ability to use office equipment to include computers
• •Ability to demonstrate company core values and purpose
• •Ability to build trust with customers and staff
• •Ability to maintain strict adherence to company policies, state and federal regulations
• •Ability to ensure accurate cash controls and security procedures
• •Ability to maintain precise customer documentation and transaction records
• •Ability to conduct and document collection activities
• •Ability to follow Loss Prevention (LP) Standards
• •Ability to foster a positive team environment
• •Ability to support colleagues to enhance customer experience
• •Ability to actively participate in branch initiatives
• •Ability to contribute to overall branch success through collaborative teamwork
• •Ability to drive customer acquisition through storefront and online channels
• •Ability to deliver exceptional customer experience
• •Ability to manage growing consumer loan portfolio
• •Ability to present tailored financial solutions aligned with customer goals and needs
• •Ability to build and maintain strong customer relationships throughout the loan lifecycle
• •Ability to educate customers on loan terms, conditions, and product features
• •Ability to execute and track community marketing initiatives
• •Ability to meet performance metrics defined by management
• •Ability to participate in marketing and collection efforts
• •Ability to work alone on occasion
• •Ability to interact professionally and exhibit appropriate social skills
• •Ability to negotiate payment terms
• •Ability to effectively communicate loan requirements
• •Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees
• •Ability to use computer programs required to process customer transactions
• •Ability to follow procedures in the normal course of business
• •Ability to develop and maintain business relationships
• •Ability to read, write, evaluate, and apply complex and detailed information
• •Ability to count cash
• •Professional verbal communication by phone and in person
• •Strong math skills
• •Ability to travel to, be physically present at, and complete the physical requirements of the position at any branch within the division

Desired Qualifications

• •Bi-Lingual Spanish
• •Some college
• •One year of experience in one or more of the following areas: sales, retail, banking, or collections