Consumer Lending Officer (Winnipeg or Steinbach Branch)
On-site · Winnipeg, Manitoba, Canada or Steinbach, Manitoba, Canada
Job Summary
Provide lending services to members across Winnipeg and Steinbach branches by assessing lending needs through interviews (in person, email, or phone), adjudicating mortgages, loans, and lines of credit based on character, capacity, and collateral, and recommending appropriate financial solutions. Detect cross-selling opportunities to enhance member engagement while ensuring compliance with applicable legislation, regulations, and internal policies. Maintain timely responses to inquiries, deliver professional member service, and collaborate across teams to support service quality and sales targets.
Required Qualifications
- Post-Secondary education in business
- 2 to 5 years of lending experience, or 5 years sales experience preferably in a financial institution
- Experience excelling in a dynamic, fast-paced sales environment with a focus on member service, meeting targets, and driving results
- Strong written and verbal communication skills, with the ability to build effective relationships and collaborate across teams
- Proven ability to analyze complex information and make sound, informed decisions
- Exceptional customer service skills with the ability to build and maintain long-term relationships
- Exceptional ability to prioritize tasks, stay organized, manage time effectively, plan strategically, and follow through on commitments
- Digital literacy using a variety of systems and tools
- Knowledge of Credit Union products, services, and systems would be considered an asset
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