Consumer Experience Agent (Gregory)

Consumer Experience Agent at Gregory Mountain Products handles multi-channel customer support (phone, email, chat, SMS, and social) to provide brand- and product-knowledge assistance, processes online orders and payments, resolves returns and order complaints, and communicates Lifetime Warranty options. The role supports inbound e-commerce sales by driving close opportunities, aims to meet productivity metrics, de-escalates issues using knowledge of policies, collaborates with internal departments on product information and system changes, provides feedback to R&D as needed, and makes proper product line recommendations based on customer needs.