Consumer Exp Specialist I NE **(Candidates Local to Colorado Only)**
$40,726–$65,146 year
On-site · Greenwood Village, Colorado, United States
Job Summary
Consumer Experience Specialist I handles consumer inquiries, adheres to workflows and scripting, verifies demographics and insurance information, initiates insurance eligibility for timely authorization, and documents interactions comprehensively. Responsibilities include ensuring scheduling efficiency, maintaining knowledge of educational materials, and upholding quality and productivity standards while communicating effectively with consumers and colleagues. Bilingual Spanish is preferred; required qualifications emphasize high school graduate status and 1+ year call center/customer service experience, along with proficiency in Microsoft Office, CRM/telephony/EHR systems, and strong written/spoken English.
Required Qualifications
- High School Grad or Equiv [Required]
- 1+ year prior experience in a call center or customer service environment [Required]
- Knowledge of insurance eligibility and authorizations [Required]
- Ability to articulate mission and possess strong customer service skills [Required]
- Proficiency with Microsoft Office Suite and CRM/telephony/EHR systems [Required]
- Effective written and spoken English communication [Required]
- Attention to detail and ability to document notes accurately [Required]
- Ability to work in a fast-paced environment with changing priorities [Required]
- Team-oriented with strong interpersonal skills [Required]
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