Consumer Excellence Lead
On-siteShanghai, Shanghai, China
Job Summary
Build and maintain a premium/key account business database to allocate resources and set KPIs, while gathering shopper feedback across omni-channel touchpoints to map journeys and unmet needs. Coordinate with Marketing to align product portfolios and execute consumer-facing promotional activities in physical and digital storefronts. Establish operational metrics for third-party partners, conduct quarterly business reviews with key customers, and provide rolling demand forecasts monthly. Maintain resource investment tracking systems and address skill gaps through training programs. Comply with all Roche standards including security, behavior, and competition laws.
Required Qualifications
- Superior interpersonal and excellent communication skills, both internal and external.
- Excellent ability of issue analysis and solving.
- Fluent in English, listening, speaking, reading and writing.
- Well-developed networking ability.
- Ability of innovation, proficient skill of team management
- Bachelor Degree
- Good command of MS office software application
- At least 8 years' experience of relative position in multi-international Pharmaceuticals company.
- Conduct business in full compliance including but not limited to Roche Secure, Roche Behavior in Business, Roche Competition Law Interactive Dialogues, Roche Safety, Security Health and Environmental Protection
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