CONSUMER DIRECT CARE NETWORK

Job Summary

Required Qualifications

• •High School Diploma or GED
• •Be able to successfully pass a background screening
• •Employees must provide their own reliable internet if working a remote/hybrid position
• •The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties
• •The noise level in the work environment is typical of that of an office
• •Incumbents may encounter frequent interruptions throughout the workday
• •The employee is regularly required to sit, talk, or hear
• •frequently required to use repetitive hand motion, handle, or feel
• •to stand, walk, reach, bend, or lift up to 20 pounds
• •Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
• •Comply with applicable legal requirements, standards, policies, and procedures
• •Effectively communicate verbally and in writing
• •Exhibit computer efficiency
• •Work with multiple computer systems (CXone, Excel, Office, U2, Solomon, Waystar, Sharepoint, and Docuware)

Desired Qualifications

• •Microsoft Office experience preferred
• •Prior call center experience preferred
• •Prior office experience preferred
• •Basic understanding of billing and accounts receivable to complete the steps necessary to resolve issues
• •Notifications for past-due accounts
• •Record notes in the appropriate format
• •Process and reconcile payments daily
• •Sorting daily mail
• •Work directly with participants, case managers, care providers, and program operation staff
• •Answer calls and emails
• •Participate in professional development and training activities
• •Maintain the necessary skills and knowledge to coordinate workflow
• •Prioritize and multitask effectively
• •Demonstrate effective problem-solving and decision-making skills
• •Demonstrate dependability
• •Provide excellent customer service to internal staff and external participants, care providers, and other parties