Consumer Device Safety & Risk Operations Specialist, User Safety & Risk Operations
$252,000–$335,000 year
HybridSan Francisco, California, United States
Job Summary
Build the end-to-end safety and risk operating model for new consumer hardware, defining incident taxonomies, severity levels, and response pathways from early requirements through launch. Develop operational playbooks for product-safety incidents, critical escalations, and privacy-sensitive cases, establishing workflows for regulated handling, evidence requirements, and partner escalations. Translate safety needs into tooling requirements for case management, data access, monitoring, and automation while setting clear ownership boundaries across Product, Engineering, Legal, and Privacy teams. Establish launch-readiness plans, tabletop exercises, training, and post-launch monitoring, then transition these workflows into durable systems across USRO and partner teams. Use operational data and telemetry to identify patterns and improve upstream products, determining where AI and automation enhance triage and response while preserving human judgment.
Required Qualifications
- 8+ years of relevant experience in device safety, product safety, consumer hardware operations, technical program management, or a related field
- Experience with product-safety investigations, recalls, field failures, safety advisories, or hazardous-product handling
- Experience designing workflows involving privacy-sensitive sensor, diagnostic, media, or household data
- Familiarity with warranty, repair, reverse logistics, identity recovery, fraud, or ownership disputes
- Experience building vendor training, quality-assurance, incident-response, or specialist-review programs
- Experience supporting consumer hardware, connected devices, or other products used in shared environments
- San Francisco, CA; hybrid, 3 days/week in-office
- Strong discretion, judgment, and resilience
Desired Qualifications
- Have built a complex safety or risk program from an ambiguous starting point through launch and scaled operation
- Understand the realities of handling high-severity incidents, regulated workflows, sensitive customer information, and time-critical escalations
- Can translate product, engineering, legal, privacy, and policy constraints into workflows that operational teams can execute
- Are technically fluent and can reason through data flows, telemetry, access controls, audit logs, case systems, automation, and failure modes
- Use data to assess workflow health, identify emerging patterns, evaluate quality, and make risk-based decisions
- Can establish clear accountability across teams with overlapping responsibilities and different risk tolerances
- Know how to balance launch speed with safety controls, monitoring, rollback criteria, and longer-term system development
- Communicate clearly with operational, technical, legal, and executive audiences when evidence is incomplete or tradeoffs are difficult
- Are highly practical and willing to build the workflow, not only define the strategy
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