Consumer Credit Loan Specialist
On-siteCincinnati, Ohio, United States
Job Summary
Proactively contact customers to collect underwriting documents, including income verification and trust information. Evaluate loan documentation, review tax returns and vendor files, and clear conditions per delegated authority. Actively manage the pipeline of consumer loan applications by updating systems and escalating issues to underwriting. Serve as a liaison between clients, bankers, and the financial center to ensure timely service level agreements are met. Respond to complex inquiries via phone and email, accurately entering issues into the CIT system for routing and resolution. Mentor less experienced specialists and assist with onboarding while maintaining high adherence to quality and handling standards.
Required Qualifications
- Minimum three (3) or more years of consumer lending experience in processing or customer service
- In-depth knowledge of loans and lending guidelines
- Detailed knowledge of processing, underwriting and closing procedures
- In-depth knowledge and understanding of loan application and underwriting systems
- Previous experience managing a pipeline
- Proven computer skills
- Demonstrated leadership and organization skills
- Ability to analyze policies, procedures and guidelines in a way that maximizes productivity but protects the level of risk desired
- Demonstrated teamwork and customer service skills
- S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)
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