Consumer Correspondence Representative
On-site · Santo Domingo, Nacional, Dominican Republic
Job Summary
Review and process consumer correspondence from mail, fax, email, or web per department procedures; handle incoming bankruptcy documents; conduct investigations of consumer credit disputes; respond to disputes via E-Oscar and submit corrections to credit bureaus; gather documents from external client systems for copy requests; maintain accurate documentation and stay compliant with FDCPA and state laws; communicate with supervisors, clients, and consumers in writing and verbally; interpret written and electronic information for updates and regulatory changes; engage in problem solving, prioritizing, and organizing tasks; operate office equipment and systems; participate in additional tasks as time allows; trained to adapt to changes and receptive to feedback.
Required Qualifications
- Must be able to read, write and speak English fluently.
- Successful completion of a company sponsored two-week training program.
- Two or more years of experience in collections (preferred).
- Basic math and written communication skills.
- Strong interpersonal and verbal communication skills.
- Ability to maintain a predictable and consistent full-time work schedule.
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