Consumer Care Specialist

Greeting clients, directing visitors and callers; scheduling appointments and entering dates into the scheduler; recording appointment status and referrals; contacting insurance providers to verify benefits; processing payments; and performing other administrative tasks to support physical therapy services and therapists. Key skills include proactive complex scheduling, proficiency with email, Excel and scheduling systems, multitasking across lobby duties and insurance follow-ups, and maintaining a calm, friendly demeanor in a healthcare office. The role supports FYZICAL’s physical therapy teams across locations with opportunities for professional growth.