Consumer Banker III (Kettering)
$40,498–$49,005 year
On-siteKettering, Ohio, United States
Job Summary
Open accounts, perform maintenance, and run teller drawers as needed while supporting client engagement through active calling, conversations, and follow-ups. Partner with internal constituencies to deliver expertise on service and solutions, ensuring client follow-up calls occur within proper timeframes and all operational and risk management standards are met. Drive sales, service, and referral goals by collaborating with District Specialists and lines of business to attract, retain, and grow core client relationships. Provide digital assistance for clients utilizing the bank's online offering and model the First Financial Bank Experience at the branch, drive-thru, and via phone and email.
Required Qualifications
- 3-4 years of experience in coaching and/or mentoring in a retail environment
- 3-4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment
- 3-4 years demonstrated prior success with achievement of performance goals
- High school diploma or general education degree (GED)
- 4-5 years related experience and/or training; or equivalent combination of education and experience
- Ability to serve a wide variety of client needs according to bank policy and procedures
- Ability to lead teams as needed
- Ability to lead outside sales efforts
- Works with limited supervision
- Follows established guidelines
- Applies guidelines with proficiency
- Collaborates with senior role or Supervisor
- Uses subject-matter expertise to advise others
- Supports the management needs for the FCM
- Supports the management needs of market leadership
- Occasionally lifts and carries up to 50 lbs
- Frequently lifts and carries up to 10 lbs
- Frequently sits, stands, walks and drives
- Meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures
- Bank Secrecy Act compliance
- Anti-Money Laundering compliance
- OFAC compliance
- Suspicious Activity reporting requirements
- All other lending and deposit compliance requirements
Desired Qualifications
- Associate's or Bachelor's degree and/or equivalent banking work experience
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