Consumer Advocacy Representative

First point of contact for consumers via telephone; provide authentication to uphold security and privacy of PII and SPII; assist consumers in filing disputes for all products; review and analyze reports and instruct consumers on how to dispute specific claims; research dispute requests to ensure disputes are accurate and warranted; educate consumers on reports, claim information, reason codes, etc.; research multiple databases for consumer information; work with Dispute and Resolution teams to resolve consumer disputes; document records of customer interactions in CRM (MBS, Salesforce); perform duties with excellent phone etiquette and customer service; must follow strict guidelines and SOPs; detail-oriented with high data-entry accuracy; able to work quickly in a fast-paced environment; able to work in a team and independently; willing to work night shifts; country-specific benefits available; disability accommodation process described.