Consumer Access Specialist
$41,122–$65,811 year
On-site · Littleton, Colorado, United States
Job Summary
Consumer Access Specialist position at AdventHealth Littleton, CO. Responsibilities include performing Medicare compliance reviews, issuing ABNs as needed, estimating patient financial responsibility, coordinating with utilization management for pre-authorizations, verifying insurance eligibility and benefits, ensuring accurate patient registration and demographic data, maintaining clear payer communications, managing cash collections and cashiering duties, and providing frontline coverage for PBX. The role requires strong customer service, proficiency with Microsoft and database programs, ability to handle multiple tasks, attention to detail, HIPAA compliance, knowledge of EMR systems, and bilingual English/Spanish capabilities. Preferred Associate degree and CHAA/CRCR certifications; prior revenue cycle or healthcare customer service experience is highly valued.
Required Qualifications
- Graduate or equivalent in High School (required) and Associate degree preferred
- Bilingual – English/Spanish
- Experience in Customer Service related field
- Advanced understanding of insurance knowledge and benefits
- Strong knowledge of HIPAA rules and confidentiality
- Experience with EMR systems and hospital billing/revenue cycle
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