Consumer Access Specialist

Consumer Access Specialist at AdventHealth performs Medicare compliance reviews, issues Advance Beneficiary Notices of Noncoverage as needed, and creates accurate estimates of patient financial responsibility. Responsibilities include collecting payments or establishing payment plans, coordinating with utilization management for pre-authorization issues, verifying insurance eligibility and obtaining pre-authorizations, registering patients for services, collecting demographic and insurance details, and providing excellent customer service. The role also involves maintaining accurate documentation of payer communications, supporting PBX tasks as needed, performing cashiering duties, and ensuring smooth inter-department communication to enhance the patient experience. The position requires knowledge of HIPAA rules, EMR systems, and a healthcare billing/revenue cycle background, with bilingual English/Spanish capabilities preferred.