Consultor Desenvolvimento Sistemas- ServiceNow (ITSM)
HybridSão Paulo, São Paulo, Brazil
Job Summary
Conduct discovery workshops with stakeholders to map ITSM processes and define optimized TO-BE workflows aligned with ITIL v4 and SRE principles. Ensure ServiceNow platform availability and performance while driving automation to reduce MTTR and accelerate time-to-market. Manage change initiatives through training programs, governance ceremonies, and continuous improvement monitoring across technical and business teams. Facilitate interface with vendors and internal areas to guarantee efficiency and service evolution. Requires advanced English, ServiceNow ITSM certifications, and strong documentation skills. Offers remote work flexibility, unlimited data plans, and comprehensive health benefits.
Required Qualifications
- Experiência prática em ServiceNow com foco em ITSM (desenvolvimento, configuração, workflow, catálogo, incident/problem/change/request/knowledge)
- Conhecimento sólido em ITIL v4
- Aplicação de princípios de SRE (confiabilidade, automação, observabilidade)
- Habilidade para elaboração de documentação técnica e funcional (processos, manuais, políticas)
- Inglês avançado
Desired Qualifications
- ServiceNow Certified System Administrator (CSA)
- CIS – ITSM (Implementation Specialist)
- ITIL v4 (Foundation, MP ou DPI) e SRE Foundation/Practitioner
- Certificações adicionais em Agile/Scrum
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