Consultor de Vendas e Atendimento

Conduct attentive and efficient customer service for students and parents via phone, WhatsApp, email, and in-person; support students with inquiries and difficulties to ensure retention and satisfaction. Manage student retention through contact with absentees, accounts receivable control, and re-enrollment assistance. Perform friendly collections for outstanding installments to reduce default and dropouts. Assist teachers and supervisors with attendance tracking, documentation for scholarship recipients, and operational requests. Record and monitor technical or maintenance tickets with supervisory support. Sell educational materials and enroll students in courses. Update control spreadsheets and reports to measure attendance and productivity. Maintain internal policies to foster a collaborative, ethical work environment.