Consultor de Orientação (Guidance Consultant)
$31,200–$31,200 year
RemoteBrazil
Job Summary
Conduct direct client support via telephone and chat, performing comprehensive clinical intakes and referring individuals to appropriate behavioral health resources. Deliver in-the-moment support by applying coaching methodologies to develop tailored wellness strategies, ensuring adherence to departmental protocols and industry best practices. Maintain accurate documentation of all client interactions within the proprietary database while collaborating with internal and external stakeholders to ensure continuity of care. Educate clients on eligibility criteria and available services with cultural competence and strict adherence to medical confidentiality and data protection regulations.
Required Qualifications
- Master's degree or equivalent postgraduate qualification in Psychology, Social Work, Behavioral Health, or a related behavioral health field from a recognized institution
- Eligibility for professional practice and/or registration in the country of residence as required by national regulations
- Proficiency in Microsoft Office and client information systems
- Professional bilingual proficiency in English and Portuguese
- Ability to provide client-centered support with strong empathy, active listening, and coaching skills
- Strong clinical judgment and ability to manage high-risk or crisis situations
- Excellent communication skills with a strong service orientation
- Ability to think critically and multitask in fast-paced environments
- High level of professionalism, integrity, and cultural sensitivity
- Ability to handle sensitive information with discretion and maintain confidentiality
- Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills managing manage crisis or high-risk situations
Desired Qualifications
- Recognized health or wellness coaching credentials
- Experience working in multicultural or international environments
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