Consultor de Experiencia do Cliente I - Marketing Services

Conduct post-sales customer relationships as the primary point of contact, ensuring positive and consistent customer journeys. Lead onboarding, activations, and periodic check-ins for Marketing Services solutions while translating client business and marketing objectives into strategic usage recommendations. Monitor performance indicators, engagement, and campaign results to identify churn risks, upsell opportunities, and cross-sell potential. Support clients in interpreting data insights and connect deliverables to business impact. Facilitate status meetings, governance sessions, and Quarterly Business Reviews. Document interactions, progress, and action plans within CRM tools. Collaborate closely with internal teams including Commercial, Product, Operations, Marketing, and Technology. Manage multiple clients and priorities simultaneously while maintaining a proactive, results-oriented approach.