CONSULTOR DE ATENDIMENTO HP

Conduct B2B client support across all channels, including in-person receptions in Caldas Novas and sales coordination for Hot Park. Manage active and reactive assistance by clarifying reservation details, handling cancellations, rebooking, and issuing refunds or travel credit cards. Execute group verification routines to capture leads and monitor availability to ensure service quality and customer satisfaction. Resolve incidents and complaints by qualifying for reimbursements, communicating with support teams, and tracking rescheduled bookings through check-in. Generate Excel KPIs to monitor area performance while maintaining up-to-date knowledge of policies and processes.