Consultants- Contact Centre Solutions

Implement and configure CCaaS solutions with a focus on CCT processes, performing IVR changes and customizations. Design and support conversational AI systems, including voice and chat bots, while collaborating with clients to translate requirements into actionable solutions. Communicate effectively with US-based customers to ensure high satisfaction. This role requires proven expertise in CCaaS and CCT implementation, strong technical skills in IVR and chatbot systems, and experience working with global teams. The position is permanent, based in India, with a start date of ASAP.