Consultant

L1 Technical Service Desk Engineer at Mastek Limited in Leeds (Hybrid) responsible for providing onsite service and support to customers, acting as the first point of contact for technical queries and incidents, investigating, diagnosing, and resolving alerts and incidents, and managing cases from the public, Reliant Parties, and suppliers to meet service levels. Key duties include updating support documentation, adhering to Service Desk procedures, resolving user requests within SLAs, owning issues until resolution or transfer, staying informed about deployed products, producing training materials, achieving KPIs, developing technical expertise across supported services, maintaining data protection confidentiality, collaborating with the Contact Centre and L2 teams to enhance self-service, and maintaining a customer-focused approach with a flexible, team-oriented mindset.