Consultant - Experience

Job Summary

Required Qualifications

• •5+ years of consulting, digital strategy, user experience or customer experience preferably in a digital/social media company serving government or at a government agency
• •Proficient in core CX skills, ie. human-centered design, journey mapping, persona development, content strategy, quantitative and qualitative research methodologies, etc.
• •Be proficient in digital-communications tools
• •Solid written, verbal and presentation skills and workshop facilitation skills in a heavy client-facing capacity
• •Experience digesting data and deriving insights that lead to actionable recommendations, then applying intuition and experience to complement data
• •Understand and use digital tools, technologies and trends, then leverage those for client success, including research and discovery efforts
• •Strategic thinker with the ability to exercise independence, autonomy, and sound judgment in making account recommendations and decisions
• •Ability to be flexible in a changing work environment and to work well under pressure
• •Consistently perform against simultaneous projects in a fast-paced environment
• •Experience and/or enthusiasm for working with government
• •Passionate about public service, citizen engagement and all things digital
• •Thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables
• •Maintain awareness and understanding of government news, as well as digital communications and industry developments that apply to the position and responsibilities
• •Be hungry and passionate, have a collaborative spirit and be committed to making a difference with communications and collaboration
• •Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• •Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies
• •GXG team members are expected to be available for in-person meetings with federal, state, and local customers as needed
• •This includes travel to customer locations to support relationship development, project execution, and strategic initiatives

Desired Qualifications

• •preferably for government
• •ideally supporting a government client
• •preferably the Granicus family of products
• •ranging from email marketing, online collaboration, website content management systems, online forms, and social networks to the next new thing
• •Experience facilitating discovery sessions, analyzing data to inform strategies, and working on large-scale or program-level projects for clients
• •Candidates will be experts in email and social media communications, as well as community engagement and management
• •Candidates must have a desire to be part of a data-driven, client-focused, fast-paced team that loves the mission of improving the citizen experience and providing world-class service to government clients
• •Human-centered design practitioners, understanding best practices, regardless of technology or use case, and always putting people at the center of our solutions
• •Data-driven thinkers, grounding our insights and recommendations for growth in measurable data and context
• •Digital content creators and strategists, applying best practices to key message development, evaluation of current client content, and identifying optimization opportunities
• •Innovators, leveraging design-thinking and other frameworks to keep our work fresh and help our customers adopt a mindset for change
• •We drive toward success with a spirit of experimentation and agility
• •Have an authentic and polished presence at all times
• •Occasionally represent the Granicus Experience Group in speaking roles, panel participation, webinars, workshops and client outreach, as well as attend and participate in industry conferences and workshops throughout the U.S. as needed
• •Become an expert on Granicus products and future product development by keeping abreast of new and upcoming enhancements to our platform
• •Be willing to try something new, not dependent on documented examples
• •Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues
• •Be open to feedback. Listen with the same passion with which you want to be heard
• •Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know
• •Be hungry and passionate, have a collaborative spirit and be committed to making a difference with communications and collaboration