Consultant(e) senior commerce Microsoft D365 F&O | Microsoft D365 F&O Senior Retail Consultant
On-site · Montréal, Quebec, Canada
Job Summary
Senior Consultant D365 F&O Commerce & Retail: you will guide retail clients through the implementation, optimization, and transformation of omnichannel processes. Configure and deploy retail modules (store management, POS, products, promotions, pricing, loyalty, channel management online/offline). Lead project phases (framing, design, configuration, testing, training, deployment, post-launch support) and optimize customer experience using D365 Commerce & Retail technologies. Collaborate with technical, marketing, finance, and logistics teams to ensure integrated solutions; provide knowledge transfer and functional documentation. Advise clients on retail trends and digital innovations; support continuous improvement and change management with internal teams and clients.
Required Qualifications
- Bachelor's degree in Business Administration, Commerce, Information Systems, or a related field
- 10 years of confirmed experience in ERP/CRM implementation or technology solutions in the retail sector, with in-depth expertise in Microsoft Dynamics 365 Finance & Operations (and/or D365 Commerce / Retail)
- Solid understanding of omnichannel retail challenges, in-store operations (POS), pricing and promotions management, and customer loyalty programs
- Proven experience in large-scale digital transformation or e-commerce platform integration projects
- Ability to analyze complex business needs and translate them into concrete and innovative functional solutions
- Microsoft Dynamics 365 Commerce certification (an asset)
- Excellent communication skills in French and English to communicate with clients across North America
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